Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Helpdesk Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.
REQUIREMENTS
- Certificate in Client Support or similar.
- Grade 12 with CAT as a subject or proven ICT experience post school graduation.
- Computer literacy: MS Suite (Word, Excel).
- Computer literacy: ZohoDesk or similar advantageous.
- Fluent in Afrikaans & English (written and verbal) and one other official South African language (will be advantageous).
DUTIES
- Respond to client queries timeously and effectively.
- Answer all inbound calls timeously.
- Provide clients with accurate and concise feedback.
- Provide step by step assistance.
- Adhere to client support schedule and break schedule.
- MiEbooks troubleshooting.
- Assign tickets where applicable in line with relevant teams, categories and requirements.
- Remain current with all system information, changes, and updates.
- Assist colleagues with work overflow.
This position is based in Centurion.
Should you not receive a call from us in 14 days, please consider your application unsuccessful.