Introduction:
Business Unit: Altron Digital Business
Location: Gauteng: Sunninghill
Appointment Type: Permanent
We are seeking a skilled and customer-focused Support Technician to join our IT team. In this role, you will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. This is a great opportunity for a tech-savvy individual with strong problem-solving skills and a passion for helping users resolve technical challenges. The Required Tasks and Candidate Requirements are including, but not limited to
Required Tasks:
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First-time-fix rate and recall rate under the stipulated requirements
Maintain customer relationship
Be pro-active on the calls allocated
Complete administration within time frames as per policies
Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
Technical support, maintenance, trouble shooting on equipment
Requirements:
Matric qualification
A+ N+ Qualification
Dell Certifications will be advantageous
Years of Experience
3 years of experience in maintaining equipment in an IT environment
3 Years working on desktop equipment
General Comment/s: Client site - onsite